At mehulgohil.com, we are committed to providing high-quality WordPress services and digital products. This refund policy outlines how refund requests are handled for both services and digital products, including subscriptions and support.
1. Refund Policy for Services
All service-related payments are non-refundable. Services availed, including development, customization, optimization, and consulting, are charged based on the effort, time, and expertise involved.
Partial refunds may be considered only at our sole discretion, and are subject to an internal evaluation of how much work has been completed. Our assessment of the completed work will be final.
Note: Refunds will not be entertained once work has started unless explicitly approved by us.
2. Refund Policy for Digital Products
We offer a 30-day money-back guarantee for digital product purchases (themes, plugins, tools, etc.). If you are not satisfied, you may request a refund within 30 days from the purchase date.
After 30 days, refunds for digital product subscriptions are available on a pro-rata basis for the remaining unused period of your subscription.
Important Conditions:
- Refunds will only be issued to the original purchaser.
- Once a refund is processed, you are required to delete all copies of the digital product and must cease using it immediately.
- Continued use of the refunded product will be considered a breach of license terms and may result in legal action or blacklisting from future purchases.
3. Support & Refund Requests
- We aim to respond to support and refund requests within 24–48 hours on business days.
- All refund requests must be made via our official support channel or contact form.
- If a payment dispute or chargeback is initiated without contacting us first, the case will be handled entirely by the payment gateway’s dispute resolution team. Their decision will be final.
In such cases, you will forfeit eligibility for any future refunds (both past and new purchases), and any new work will only proceed with 100% upfront payment.
4. How to Request a Refund
Please contact us with the following details:
- Full name
- Order ID
- Product/service purchased
- Reason for refund
We will process eligible refunds within 5–10 business days of confirmation.
Frequently Asked Questions
Services are non-refundable once work has begun. However, partial refunds may be considered under special circumstances and are entirely at our discretion, based on the amount of work completed.
To request a refund, contact us through our support form or email within 30 days of purchase. Include your order ID and the reason for the request. If your request meets our refund conditions, we’ll process it within 3–5 business days.
Continued use of a refunded digital product is a violation of our license terms. You must delete the product from all your systems immediately after the refund is processed.
Yes, but only if it’s a subscription. Refunds for renewals after the 30-day window are possible on a pro-rata basis for the remaining unused subscription time.
A pro-rata refund means you’ll get refunded only for the remaining portion of your subscription that hasn’t been used. For example, if you cancel halfway through a monthly renewal, you may receive a refund for the unused half of the subscription period.
We typically respond to all support and refund inquiries within 24–48 hours on business days.
If you initiate a chargeback or dispute without contacting us:
- The issue will be handled by the payment gateway’s dispute resolution team. Their decision will be final.
- You will become ineligible for refunds in the future (for both past and new purchases).
- Any new work or service will require 100% advance payment going forward.
Yes. Refunds are only available to the original purchaser and are subject to compliance with our terms. You must stop using and delete the product after a refund is issued.
Refunds on bundles or discounted deals will be handled on a case-by-case basis, and may or may not involve partial refunds based on usage and access provided.